Integration of Digital Services Within the Framework of the Implementation of “Government as a Platform” (GaaP) Model on the Example of a Social Fund

  • Evgeny Zaramenskikh
  • Maria Lyubarskaya
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 40)


The article considers the “Government as a Platform” (GaaP) model as an important part of the integration of digital governmental services, analyzes the features of the model, discusses the prospects for its practical application and demonstrates an example of a digital platform model. It reflects the potential for social organizations provided by GaaP model. Using the example of the transformation of a large social fund, it demonstrates the possibilities of applying the architectural approach to design of a digital platform that aggregates numerous digital services in organizations engaged in social security of citizens or certain groups of the population. Authors present a layered model of enterprise architecture created using the ArchiMate language.


Digital services Social fund “Government as a Platform” (GaaP) ArchiMate Enterprise architecture Digital platform 


  1. 1.
    Accenture. (2018). Government as a platform: GaaP readiness index. Accessed December 26, 2019, from
  2. 2.
    Afful-Dadzie, A., & Afful-Dadzie, E. (2017). Open government data in Africa: A preference elicitation analysis of media practitioners. Government Information Quarterly, 34, 244–255.CrossRefGoogle Scholar
  3. 3.
    Fujitsu. (2018). Government as a platform. Accessed December 26, 2019, from
  4. 4.
    Cohen, S., Mamakou, X. J., & Karatzimas, S. (2017). IT-enhanced popular reports: Analyzing citizen preferences. Government Information Quarterly, 34, 283–295.CrossRefGoogle Scholar
  5. 5.
    Kumju, H., & Myeonggil, C. (2017). Effects of innovation-supportive culture and organizational citizenship behavior on e-government information system security stemming from mimetic isomorphism. Government Information Quarterly, 34, 183–198.CrossRefGoogle Scholar
  6. 6.
    Choi, H., Park, M. J., & Rho, J. J. (2017). Two-dimensional approach to governmental excellence for human development in developing countries: Combining policies and institutions with e-government. Government Information Quarterly, 34, 340–353.CrossRefGoogle Scholar
  7. 7.
    Kagermann, H. (2014). Change through digitization – Value creation in the age of Industry 4.0. Management of Permanent Change, pp. 23–45.Google Scholar
  8. 8.
    Spohrer, J., & Maglio, P. P. (2007). Steps toward a science of service systems. Computer, 40, 71–77.CrossRefGoogle Scholar
  9. 9.
    Purohit, R. (2015). Digital service management: A new vision for ITSM. Accessed December 26, 2019, from
  10. 10.
    TAdviser. (2018). Analysis of the state of the electronic_government_Russia_v_2018_year. Accessed December 26, 2019, from
  11. 11.
    Chatfield, A. T., & Reddick, C. G. (2017). A longitudinal cross-sector analysis of open data portal service capability: The case of Australian local governments. Government Information Quarterly, 34, 231–243.CrossRefGoogle Scholar
  12. 12.
    Evans, P., & Gawer, A. (2016). The rise of the platform enterprise: A global survey (Vol. 9). New York: The Center for Global Enterprise.Google Scholar
  13. 13.
    Tursunbayeva, A., Franco, M., & Pagliari, C. (2017). Use of social media for e-government in the public health sector: A systematic review of published studies. Government Information Quarterly, 34, 270–282.CrossRefGoogle Scholar
  14. 14.
    Venkatesh, V., Hoehle, H., & Aljafari, R. (2017). A usability of the Obamacare website: Evaluation and recommendations. Government Information Quarterly, 34, 199–210.CrossRefGoogle Scholar
  15. 15.
    Boniface, M., & Nasser, B. (2010). Platform-as-a-service architecture for real-time quality of service management in clouds. In Fifth international conference on internet and web applications and services.Google Scholar
  16. 16.
    Keller, E., & Rexford, J. (2010). The “platform as a service” model for networking. In Proceedings of the internet network management conference ‘research on enterprise networking’.Google Scholar
  17. 17.
    Reichert, C. (2017). BT announces ‘business platform as a service’. Accessed December 26, 2019, from
  18. 18.
    Still, K., Seppänen, M., Korhonen, H., Valkokari, K., Suominen, A., & Kumpulainen, M. (2017). Business model innovation of startups developing multisided digital platforms. In IEEE 19th conference on business informatics.Google Scholar
  19. 19.
    COBIT. (2012). Control objectives for information and related technologies. Accessed December 26, 2019, from
  20. 20.
    ITIL. (2011). v3: IT infrastructure library v3. Accessed December 26, 2019, from
  21. 21.
    ISSA Guide. Information and communication technologies. Accessed December 26, 2019, from

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Evgeny Zaramenskikh
    • 1
  • Maria Lyubarskaya
    • 2
  1. 1.National Research University Higher School of EconomicsMoscowRussia
  2. 2.Saint-Petersburg State University of EconomicsSt PetersburgRussia

Personalised recommendations