Russian Telecom: Focus on B2B and B2G

  • Elizaveta Kuzevanova
  • Nikolay Kazantsev
Conference paper
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 40)


The telecommunication industry is a backbone of fourth industrial revolution and the emerging digital economy. Being one of the most competitive industries in terms of services quality, its service providers are looking at business expansion towards B2B and B2G clients. In this study we analyze and re-share the underlying end-2-end processes and list the certain steps through the eTOM framework. The study suggests improvements for telecommunications companies worldwide.


Telecom Russia Process eTOM Sale and connection 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Elizaveta Kuzevanova
    • 1
  • Nikolay Kazantsev
    • 1
    • 2
  1. 1.National Research University Higher School of EconomicsMoscowRussian Federation
  2. 2.Alliance Manchester Business SchoolManchesterUK

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