A Conversational Agent as Museum Guide – Design and Evaluation of a Real-World Application

  • Stefan Kopp
  • Lars Gesellensetter
  • Nicole C. Krämer
  • Ipke Wachsmuth
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3661)


This paper describes an application of the conversational agent Max in a real-world setting. The agent is employed as guide in a public computer museum, where he engages with visitors in natural face-to-face communication, provides them with information about the museum or the exhibition, and conducts natural small talk conversations. The design of the system is described with a focus on how the conversational behavior is achieved. Logfiles from interactions between Max and museum visitors were analyzed for the kinds of dialogue people are willing to have with Max. Results indicate that Max engages people in interactions where they are likely to use human-like communication strategies, suggesting the attribution of sociality to the agent.


Nonverbal Behavior Communicative Function Virtual Agent Conversational Agent Museum Visitor 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2005

Authors and Affiliations

  • Stefan Kopp
    • 1
  • Lars Gesellensetter
    • 2
  • Nicole C. Krämer
    • 3
  • Ipke Wachsmuth
    • 1
  1. 1.A.I. GroupUniversity of BielefeldBielefeldGermany
  2. 2.IPDUniversity of KarlsruheKarlsruheGermany
  3. 3.Dept. of PsychologyUniversity of CologneKölnGermany

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