DiCoT: A Methodology for Applying Distributed Cognition to the Design of Teamworking Systems
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Distributed Cognition is growing in popularity as a way of reasoning about group working and the design of artefacts within work systems. DiCoT (Distributed Cognition for Teamwork) is a methodology and representational system we are developing to support distributed cognition analysis of small team working. It draws on ideas from Contextual Design, but re-orients them towards the principles that are central to Distributed Cognition. When used to reason about possible changes to the design of a system, it also draws on Claims Analysis to reason about the likely effects of changes from a Distributed Cognition perspective. The approach has been developed and tested within a large, busy ambulance control centre. It supports reasoning about both existing system design and possible future designs.
KeywordsSituation Awareness Physical Layout Contextual Design Call Taker Claim Analysis
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