Professional Competency of a Mediator: Criteria and Standards

  • A. R. RakhmatullinaEmail author
  • A. L. Fursov
  • E. Yu. Bobkova
Conference paper
Part of the Lecture Notes in Networks and Systems book series (LNNS, volume 161)


Mediation is a process that aims to resolve disputes with the assistance of the mediator on the basis of the voluntary agreement of the parties with a view to reaching a mutually acceptable solution. The mediation skills are considered the key to successful resolution of corporate conflicts and labor conflicts that have arisen both inside and outside the organization in the developed countries. The success of mediation procedure depends on the qualification of the mediator. This article investigates key points and criteria of identifying the development of mediator competences. The purpose of this work is analysis of criteria and standards for determining the professional competencies of a mediator. The study has been conducted using statistical, mathematical, expert evaluation methods and legal methodology tools. The mediator competencies model has been created. Scientific gaps in the area of tools for assessing the mediation competence have been revealed, as well as the need for further scientific study of the mediator professional qualities assessment. The research results can be used in studying the mediation procedure.


Competence Labor actions Mediation Mediator Professional competence Professional standard 


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Copyright information

© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021

Authors and Affiliations

  • A. R. Rakhmatullina
    • 1
    Email author
  • A. L. Fursov
    • 2
  • E. Yu. Bobkova
    • 3
  1. 1.Samara State University of EconomicsSamaraRussia
  2. 2.Stolypin Volga Region Institute of AdministrationSaratovRussia
  3. 3.Moscow State University of Technologies and ManagementSamaraRussia

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