An EPSS for Instructional Design: NCR’s Quality Information Products Process

  • Thomas Jury
  • Thomas Reeves


In response to the need to enhance the development of information products at NCR, a new development methodology called QIPP (Quality Information Products Process) was developed for use by information product developers, including both technical writers and instructional designers. QIPP, a systems approach that combines instructional systems design with technical documentation development, can be used to develop any type of information product ranging from printed or online technical manuals to interactive multimedia training CD-ROMs and web-sites. To support the integration of QIPP throughout NCR, a QIPP EPSS was developed by a collaboration of NCR personnel, external contractors, and university consultants. Evaluation results indicated that the EPSS did support the adoption and implementation of QIPP, especially at those sites where locally produced resources were incorporated into the EPSS.


Instructional design Online documentation Performance support 


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Copyright information

© Springer Science+Business Media Dordrecht 1999

Authors and Affiliations

  • Thomas Jury
    • 1
  • Thomas Reeves
    • 2
  1. 1.WPIUSA
  2. 2.University of GeorgiaUSA

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